Delivery Information

We use DPD  and MyHermes for all our  courier shipments.  Larger items and trade quantities will be dispatched on pallets.

Please see our terms & conditions for exact delivery conditions  

Delivery Service

For DPD we use the next day service for UK mainland  shipments. These are calculated in working days (Monday to Friday). If an order is dispatched on Thursday after 3pm or on Friday with  a next day delivery, it will be delivered on Monday. Deliveries to Highlands & Islands, NI & Eire is a 2 working day service. If your order contains refrigerated products (eg chorizo) we will not dispatch it on Thursday after 3pm or Friday unless a Saturday delivery option has been chosen. 

Whilst the DPD service has an excellent delivery record, we cannot be held responsible for any delivery delays once the goods have left our warehouse. 

MyHermes is a 2 to 5 day service (including weekends).  Your parcel is fully trackable throughout its journey.  From experience normal delivery time takes around 2 days, but this cannot be garanteed. 

Before 1pm orders

If your order is received before 1pm, we will  endeavor to dispatch your goods that day if in stock. 

Delivery Notification

DPD have a unique service whereby you will be notified of the 1 hour time slot when your delivery is expected to arrive. This is sent as soon as DPD have their delivery schedules for that day, which is usually early in the morning of the delivery day. This will be sent to you via email and if you add your mobile phone number into the SMS message field on the checkout form, you will also be notified via a text message. The text message will also allow you to change the delivery day if the delivery time is inconvenient.  You can also see the expected delivery time of your parcel via the tracking panel on your account page of the website. We are unable to organise a specific delivery time, but the couriers are able to leave a parcel without a signature. To enable this, ensure you fill out the "Delivery Instructions" on the order form. Please note that leaving goods is totally at the discretion of the courier drivers and is outside our control.

MyHermes will also accept delivery instructions but we cannot give an estimated ETA for the delivery time or day. 

Urgent Deliveries

We will always do our best to fulfil urgent deliveries, but once the goods have left our warehouse we are in the hands of the courier companies. Whilst their track record for deliveries is excellent, there are times where for various reasons, items don't arrive when expected. For this reason please take this into consideration if your order has to arrive by a certain day. Also please make sure that you have filled in the "Delivery Instructions" in order the goods may be left if you are not in.

Catering Size Options

Some catering size options are able to be sent via the normal courier system, whilst the larger sets ( or multiple quantities) will be sent via our pallet network or other carriers.

Packaging and Shipping Costs

We have negotiated good shipping rates which we are able to pass on to you. It is based on shipping weights & region and is automatically added to your order. Refer to the guide below for a guide to our delivery charges. These charges are for UK mainland only. Prices for Eire, Highlands & Islands & Channel Islands are calculated automatically at checkout.